FREQUENTLY ASKED QUESTIONS
Yes. You have a short timespan before your order is shipped.
Until your order is shipped, you can contact us on the support page to edit your delivery information
Our products are delivered by the multiple worldwide delivery companies.
Usually, you will be contacted before the delivery. If you missed your delivery, try contacting the delivery company which was stated in the informational email.
If you are not sure how to, feel free to reach out to us about your order on the support page.
Each delivery is marked with a unique tracking number. You can try checking that tracking number with online delivery tracking tool.
If there is an issue, feel free to reach out to us with your delivery information on the support page, and we will gladly help you with the delivery of your order.
We ship worldwide. Depending on the product, you will see on the order page available countries where your product can be delivered.
The list is updated regularly. If your country is not listed during the order process, unfortunately we will not be able to deliver to your country.
For any additional questions, feel free to reach out to us on the contact page or support page.
Depending on your delivery address delivery can take multiple days.
Delivery usually takes between 14 to 30 days. You will be informed about the delivery time by email.
If your product has arrived damaged, please reach out to us on the support page regarding your order.
Our support agents will help to determine what caused the damage and what would be the next steps.
We do not accept returns, do not ship us back your order. Reach out to our support agents regarding your order refund or replacement, on the support page.
Our support agents will walk you through the process of applying for refund or replacement, acceptance of your complaint or possible refunds.
Also be sure to check out our refund and return policy.
Please reach out to us regarding the refund on the support page.
Please state details for your refund request when submitting the refund request.
Our support agents will consider your refund request and provide necessary information.
Also, learn more about our refund and return policy.
If you encounter errors with your account, please try resetting your password first.
If this does not resolve your issue with the account, reach out to our support agents on the support page.
During the order process, there will be a clearly stated field with the promo code.
Enter the promo code to claim your discount.
If the promo code is expired, there will be no discount applied.
Please reach out to our support agents on the support page regarding the questions about the discount codes.